Production & Shipping Policy

Production Time is clearly displayed on each product page and represents the estimated maximum time required to handcraft, prepare, inspect, finish, package, and prepare an order before dispatch. Production Time is separate from dispatch, shipping, and delivery. Shipping Time begins only after the order has been dispatched.

By placing an order, customers acknowledge and accept that:

Production, dispatch, shipping, and delivery are four distinct stages
Production Time must be completed before an order is dispatched
Estimated timelines are provided for transparency but are not guaranteed delivery dates
Requests for a shorter Production Time, earlier dispatch, or earlier delivery made after an order has been placed will not be accommodated and shall not constitute valid grounds for cancellation, refund, dispute, chargeback, or payment reversal

Tracking details will be provided once the order has been dispatched.

Order Status Updates

Individual order status updates are not provided via WhatsApp, Email, or Instagram DMs while an order remains within its stated Production Time. Requests for live production updates may not receive a response.

Provided the order continues to follow the Production Time applicable at the time of purchase, the absence of status updates or responses to status inquiries shall not constitute valid grounds for cancellation, refund, dispute, chargeback, payment reversal, or any claim of non-fulfilment.

Courier & Delivery

All deliveries are handled by trusted third-party courier partners.

While SARAZARA LTD ensures timely dispatch, any delays, disruptions, or service issues caused by courier companies are beyond our reasonable control and are not the responsibility of SARAZARA LTD.

Delays due to external factors (including but not limited to customs processing, flight disruptions, weather conditions, operational issues, security inspections, or other events outside SARAZARA LTD's reasonable control) do not constitute valid grounds for refunds, cancellations, disputes, chargebacks, or payment reversals.

Once an order has been dispatched, customers are responsible for cooperating with the courier, including responding to delivery communications, providing any information reasonably requested for customs clearance or delivery, paying any applicable duties, taxes, carrier handling fees, or import charges, and accepting delivery within the courier's required timeframes.

SARAZARA LTD shall not be responsible for delays, storage charges, returns, non-delivery, abandoned shipments, or additional costs arising from a customer's failure to cooperate with the courier or customs authorities.

Once an order has been dispatched and tracking information has been provided, responsibility for the physical transportation and delivery of the shipment rests with the relevant third-party courier or logistics provider. Any delivery estimates are estimates only and are not guaranteed delivery dates.

Delivery Failure & Returned Shipments

Where a shipment is returned to SARAZARA LTD due to an incorrect or incomplete shipping address provided by the customer, refusal to accept delivery, repeated failed delivery attempts, failure to respond to the courier, failure to pay applicable customs duties, taxes, import charges or carrier handling fees, failure to collect the shipment within the courier's required timeframe, or any other circumstance attributable to the customer, SARAZARA LTD may require the customer to pay any applicable return shipping costs, storage charges, reshipment costs, customs charges, or other reasonable expenses before the order is re-dispatched.

Where a returned shipment cannot reasonably be recovered or is destroyed, abandoned, or otherwise disposed of by the courier or customs authorities, SARAZARA LTD shall not be liable for any resulting loss.

Shipping Rates & Selection

Estimated shipping charges are displayed while browsing the website and are based on the selected destination, shipping region, and service level. The final shipping charges, where applicable, are determined during checkout and reflected in the final amount presented immediately before payment authorisation or order confirmation, as applicable to the selected checkout method.

Customers are responsible for ensuring that the recipient's name, shipping address, postcode, telephone number, email address, shipping region, and all other delivery information provided at checkout are complete and accurate.

SARAZARA LTD shall not be responsible for delays, failed deliveries, returned shipments, storage fees, additional courier charges, or any other loss arising from inaccurate, incomplete, or outdated delivery information provided by the customer.

Customers may request changes to their shipping or billing address within 48 hours (2 days) of placing the order, subject to verification and SARAZARA LTD's approval. After this period, address changes may not be possible, particularly where production, order processing, dispatch preparation, or courier booking has commenced.

If an approved address change results in a different shipping destination, shipping region, shipping service, or shipping cost, the customer shall be responsible for paying any additional shipping charges before dispatch. Where the revised shipping cost is lower, SARAZARA LTD may, at its sole discretion, refund or credit the difference using an appropriate method.

Changes to the shipping or billing address do not constitute grounds for cancellation, refund, dispute, chargeback, or payment reversal. Where a customer requests an address change after placing an order, SARAZARA LTD reserves the right to revise the applicable Production Time where reasonably necessary to accommodate the requested change. Any revised Production Time or delivery timeline shall be determined by SARAZARA LTD at its sole discretion.

Currency & Checkout

Product prices, shipping rates, and estimated order totals displayed while browsing the website may be shown in a selected or converted currency for convenience only. Such amounts are estimates and do not constitute the final amount payable.

For customers using the "CHECKOUT (INTERNATIONAL)" option, the final amount payable, selected payment currency, and available payment methods will be presented immediately before payment authorisation. Where supported, customers may be offered the option to complete payment in their local currency. Otherwise, payments will be processed in GBP (British Pounds) in accordance with the Payments Policy. Where supported, customers may be offered the option to complete payment in their local currency. Otherwise, payments will be processed in GBP (British Pounds) in accordance with the Payments Policy.

For customers using the "CHECKOUT (PAKISTAN & BANK DEPOSIT)" option, payments are processed in PKR (Pakistani Rupees).

Any difference between estimated amounts displayed while browsing the website and the final amount payable may arise due to live exchange rates, the selected payment currency or payment method, shipping charges, applicable taxes, or fees imposed by banks, card issuers, payment providers, or other financial institutions.

For further information regarding payment currencies, exchange rates, payment methods, and the determination of the final payment amount, please refer to the Payments Policy.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, carrier handling charges, and any similar charges imposed by the destination country remain the sole responsibility of the customer. SARAZARA LTD has no control over these charges and cannot predict their amount.

Failure to pay applicable duties, taxes, import charges, carrier handling fees, or customs-related charges shall not constitute valid grounds for cancellation, refund, dispute, chargeback, or payment reversal.

Important Conditions

SARAZARA LTD is not liable for delays once an order has been dispatched where such delays are outside its reasonable control
Delivery timelines are estimates only and may vary
Customers are responsible for providing accurate shipping information
Customers are responsible for monitoring shipment tracking, responding to courier communications where required, and taking reasonable steps to facilitate successful delivery.

Final Clause

Delays relating to Production Time, dispatch, third-party courier services, customs processing, failed delivery attempts, delivery exceptions, import procedures, customer unavailability, refusal to accept delivery, failure to cooperate with the courier or customs authorities, or any other circumstance beyond SARAZARA LTD's reasonable control shall not constitute valid grounds for cancellation, refund, dispute, chargeback, payment reversal, or any claim of non-fulfilment.

By placing an order, you acknowledge and accept all conditions outlined in this Production & Shipping Policy.

Document Information

POLICY: Production & Shipping Policy

VERSION: 2.0

EFFECTIVE DATE: 7 August 2026

SUPERSEDES: Shipping & Dispatch Policy – Version 1.0

Version Notes: This policy was formerly known as the Shipping & Dispatch Policy. From Version 2.0 onwards, the customer-facing terms "Dispatch Time" and "Dispatch Timeline" have been replaced with "Production Time" and "Production Timeline" to improve clarity and better distinguish Production, Dispatch, Shipping, and Delivery. These changes do not alter the substantive operation of this policy or any customer rights or obligations.

Previous versions of this policy are available in the SARAZARA POLICY ARCHIVE .