TERMS OF SERVICE

1. Overview

This website is operated by SARAZARA LTD (“SARAZARA”, “we”, “us”, or “our”). By accessing, browsing, or purchasing from this website, you engage in our services and agree to be bound by the following Terms of Service, including all policies referenced herein.

If you do not agree to these Terms of Service, you must not use this website or make any purchase.

2. Binding Acceptance of Policies

By using this website and placing an order, you expressly acknowledge that you have read, understood, and agreed to all applicable policies, including but not limited to:

Cancellation, Return, Exchange & Refund Policy
Shipping & Dispatch Policy
Payments Policy
Privacy Policy

These policies collectively form a legally binding agreement between you and SARAZARA LTD.

Failure to read or understand any policy shall not be considered a valid reason for refunds, disputes, or chargebacks.

3. Definition of Acceptance

“Acceptance” shall mean any affirmative action taken by you, including but not limited to:

Clicking on “Add to Cart,” “Checkout,” “Continue,” “Place Order” or “Pay”
Selecting any required checkbox
Completing a transaction
Using any part of the website

Such actions constitute full and binding acceptance of these Terms of Service and all associated policies.

4. Products & Orders

All SARAZARA products are handmade and may require specific production timelines.

By placing an order, you acknowledge and agree that:

Products are made-to-order or prepared within defined dispatch timelines
Minor variations, including slight irregularities or minor shedding of embellishments, may occur due to the handmade nature of items and shall not be considered defects
Orders cannot be modified once placed, except as permitted under the Cancellation Policy

SARAZARA LTD reserves the right to refuse or cancel any order at its sole discretion, including but not limited to stock unavailability, pricing errors, or suspected fraudulent activity.

5. Pricing, Currency & Payments

All prices are listed in PKR unless otherwise stated.

All payments are subject to the terms outlined in our Payments Policy, which forms an integral part of these Terms of Service.

While prices may be displayed in a converted currency for convenience, the final charge currency and amount may vary and will be determined at checkout based on:

Selected payment method
Applicable exchange rates
Payment processing conditions

SARAZARA LTD shall not be held liable for any differences arising due to currency conversion, bank charges, or payment provider adjustments.

6. Dispatch, Shipping & Delivery

Dispatch times are listed on product pages and refer to the time required to prepare an order prior to shipment.

Shipping time begins only after dispatch and is handled by third-party courier partners.

By placing an order, you acknowledge and agree that:

Dispatch and shipping are separate processes
Requests for earlier dispatch or delivery made after an order has been placed will not be accommodated and shall not constitute valid grounds for cancellations, refunds, disputes, or chargebacks
Delivery timelines are estimates and not guaranteed
Delays caused by courier services or external factors are beyond our control

Such delays shall not constitute valid grounds for refunds, cancellations, disputes, or chargebacks.

7. Cancellations, Returns, Exchanges & Refunds

SARAZARA maintains strict policies due to the handmade and made-to-order nature of its products:

No returns or exchanges are offered under normal circumstances
Returns are only accepted for faulty or incorrect items, subject to strict conditions
Refunds are only issued for valid cancellations within 24 hours of order placement

Where applicable, refunds or exchanges are subject to the return and inspection of the item by SARAZARA LTD in accordance with the applicable policy.

Full details are outlined in the respective Policies, which form an integral part of these Terms of Service.

8. Customer Responsibilities

By using this website, you agree to:

Provide accurate, current, and complete information
Review all applicable policies prior to placing an order
Not misuse the website or engage in fraudulent, abusive, or unlawful activity

Customers agree not to misuse the return, exchange, or refund process, including but not limited to making false claims, returning used or altered items, or attempting to obtain refunds without valid grounds.

SARAZARA LTD reserves the right to refuse service, cancel orders, or restrict access at its sole discretion in case of violation of these Terms.

9. Chargebacks & Disputes

By placing an order, you agree to contact SARAZARA LTD directly to resolve any issue before initiating a chargeback, dispute, or payment reversal.

Initiating a dispute in contradiction to our policies or without valid grounds shall constitute a breach of these Terms.

SARAZARA LTD reserves the right to:

Contest disputes with all relevant supporting evidence
Recover any associated losses, fees, or administrative costs
Restrict or refuse future service to the customer

SARAZARA LTD may provide order records, product condition evidence, and policy acknowledgements as part of dispute resolution.

10. Third-Party Services

Certain services, including payment processing and shipping, are provided by third-party providers.

SARAZARA LTD shall not be held responsible for any issues, delays, errors, or failures caused by such third parties.

11. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

12. Modifications

SARAZARA LTD reserves the right to update, modify, or replace any part of these Terms of Service at any time without prior notice.

Continued use of the website constitutes acceptance of any such changes.

13. Entire Agreement

These Terms of Service, together with all referenced policies, constitute the entire agreement between you and SARAZARA LTD and govern your use of the website and services.