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Terms Of Service | SARAZARA

1. Overview

These Terms of Service ("Terms") govern your access to and use of the SARAZARA LTD website, products, and services.

Throughout these Terms, the expressions "SARAZARA", "SARAZARA LTD", "we", "us", and "our" refer to SARAZARA LTD.

The expressions "customer", "you", and "your" refer to any individual or legal entity that accesses, browses, uses, communicates with, or places an order through this website.

By accessing, browsing, using this website, creating an account, placing an order, communicating with SARAZARA LTD, or otherwise using any part of our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service and all policies referenced herein.

These Terms apply to all visitors, customers, users, browsers, merchants, contributors of content, and any other person accessing or using this website.

If you do not agree to these Terms of Service, you must immediately discontinue use of this website and must not place an order or otherwise use any of our products or services.

Nothing contained in these Terms of Service or any referenced policy is intended to exclude, restrict, or limit any mandatory consumer rights or statutory protections that cannot lawfully be excluded or limited under applicable law.

2. Definitions

For the purposes of these Terms of Service and all policies incorporated by reference, the following definitions shall apply unless the context requires otherwise:

"Account" means any customer account created on the SARAZARA LTD website.

"Business Day" or "Working Day" means any day on which SARAZARA LTD is ordinarily open for business, excluding Saturdays, Sundays, public holidays, and any other officially observed non-working days applicable to SARAZARA LTD.

"Carrier Handling Charges" means any fees, administrative charges, brokerage fees, handling fees, storage fees, or similar charges imposed by a courier, customs authority, postal operator, or other third-party logistics provider.

"Chargeback" means any payment reversal, card dispute, bank dispute, or similar reversal process initiated through a bank, card issuer, payment provider, financial institution, or payment network.

"Consumer" means a natural person purchasing goods primarily for personal, family, or household use.

"Courier" means any third-party shipping, postal, freight, logistics, or delivery provider engaged to transport an order after dispatch.

"Customer", "you", and "your" mean any individual or legal entity accessing, browsing, using, communicating with, or placing an order through the SARAZARA LTD website.

"Delivery" means the point at which a shipment is delivered to the address provided by the customer or otherwise deemed delivered in accordance with the applicable courier's tracking records.

"Dispatch" means the point at which an order has completed production, has been prepared for shipment, and has been transferred to the courier for transportation.

"Production Time” and “Production Timeline” mean the estimated maximum period communicated by SARAZARA LTD to complete production and prepare an order before dispatch. Production Time is separate from dispatch, shipping, and delivery.

"Force Majeure Event" means any event beyond the reasonable control of SARAZARA LTD, including but not limited to natural disasters, floods, fires, pandemics, epidemics, war, terrorism, civil unrest, strikes, labour disputes, transportation disruptions, customs delays, governmental actions, utility failures, internet outages, cyberattacks, supplier failures, or any other unforeseen circumstance that materially affects the performance of our obligations.

"Garment" means any clothing item, outfit, accessory, or other product supplied by SARAZARA LTD.

"Handmade Product" means any garment or product that is handcrafted, hand-finished, embellished, embroidered, produced in limited quantities, made-to-order, customised, or otherwise manufactured using manual production techniques.

"Order" means any purchase request submitted by a customer through the website or otherwise accepted by SARAZARA LTD.

"Payment Provider" means any third-party payment processor, financial institution, bank, card issuer, digital wallet provider, or other entity involved in processing customer payments.

"Policies" means all policies published by SARAZARA LTD, including but not limited to the Cancellation, Return, Exchange & Refund Policy, Production & Shipping Policy, Payments Policy, Privacy Policy, Cookie Policy (if applicable), and any other policy published on the website from time to time.

"Production" means the process of manufacturing, preparing, embellishing, inspecting, finishing, packaging, or otherwise preparing an order before dispatch.

"Services" means the website, products, communications, customer support, and any other services provided by SARAZARA LTD.

"Website" means the SARAZARA LTD website, including all associated webpages, mobile versions, content, features, services, and functionality made available by SARAZARA LTD.

3. Binding Acceptance of Policies

These Terms of Service incorporate by reference all policies published by SARAZARA LTD from time to time.

By accessing, browsing, using this website, or placing an order, you expressly acknowledge that you have read, understood, and agree to be bound by all applicable policies, including but not limited to:

  • Cancellation, Return, Exchange & Refund Policy
  • Production & Shipping Policy
  • Payments Policy
  • Privacy Policy
  • Cookie Policy (where applicable)
  • Any other policy or legal notice published by SARAZARA LTD from time to time

These policies form an integral part of these Terms of Service and together constitute the complete contractual agreement between you and SARAZARA LTD.

Where a specific policy governs a particular subject matter, that policy shall prevail in relation to that subject matter. For example:

  • the Cancellation, Return, Exchange & Refund Policy governs cancellations, returns, exchanges, store credit, refunds, inspections, reporting requirements, return conditions, and related remedies;
  • the Production & Shipping Policy governs Production Time, dispatch, shipping, courier services, delivery, customs matters, shipping charges, and related obligations;
  • the Payments Policy governs payment methods, payment currencies, payment processing, exchange rates, payment providers, bank transfers, duties, taxes, and payment-related obligations.

These Terms of Service shall be read together with all applicable policies and, except where expressly stated otherwise, are intended to complement rather than replace any policy.

Where these Terms of Service and a specific policy address the same subject matter, they shall, wherever reasonably possible, be interpreted consistently.

If any inconsistency cannot reasonably be resolved, the more specific policy governing that subject matter shall prevail to the extent of the inconsistency.

Failure by a customer to read, review, understand, or acknowledge any applicable policy shall not affect its applicability and shall not constitute valid grounds for cancellation, refund, exchange, dispute, chargeback, payment reversal, or any other claim against SARAZARA LTD.

Nothing contained in these Terms of Service or any referenced policy is intended to exclude, restrict, or limit any mandatory statutory rights or consumer protections that cannot lawfully be excluded under applicable law.

4. Acceptance Of Terms

Acceptance of these Terms of Service occurs upon any use of the SARAZARA LTD website or services.

Without limitation, you shall be deemed to have accepted these Terms of Service and all applicable policies by undertaking any one or more of the following actions:

  • accessing or browsing the website;
  • creating a customer account;
  • viewing, saving, sharing, or interacting with any content available on the website;
  • adding any product to your shopping cart;
  • proceeding to checkout;
  • selecting or confirming a payment method;
  • authorising or completing a payment;
  • placing an order;
  • communicating with SARAZARA LTD regarding an order;
  • requesting a quotation, product information, sizing guidance, or customer support;
  • uploading, submitting, or providing any information through the website;
  • ticking any checkbox, clicking any button, or otherwise confirming acceptance where requested during the ordering process; or
  • otherwise accessing or using any product, service, feature, or functionality made available by SARAZARA LTD.

Where the website requires you to actively acknowledge these Terms of Service or any applicable policy by selecting a checkbox, clicking an acceptance button, or taking any similar affirmative action, such acknowledgement shall constitute conclusive evidence of your acceptance.

Where no separate acknowledgement is requested, your continued use of the website or completion of any transaction shall constitute your acceptance of these Terms of Service and all applicable policies.

You acknowledge that electronic communications, electronic records, electronic confirmations, website activity, payment records, order records, checkout acknowledgements, and other electronic evidence maintained by SARAZARA LTD may be relied upon as evidence of your acceptance of these Terms of Service and all applicable policies, subject to applicable law.

You further acknowledge that it is your responsibility to review these Terms of Service and all applicable policies before placing an order.

Failure to read, review, understand, or seek clarification regarding these Terms of Service or any applicable policy shall not affect their enforceability and shall not constitute valid grounds for cancellation, refund, exchange, dispute, chargeback, payment reversal, or any other claim against SARAZARA LTD, except where otherwise required under applicable law.

Nothing in this section is intended to exclude, restrict, or limit any statutory rights or legal protections that cannot lawfully be excluded.

5. Products & Handmade Nature

SARAZARA LTD specialises in handcrafted garments and related products. All SARAZARA garments are handcrafted and produced on a made-to-order basis. Each garment is individually manufactured using manual production techniques, hand embroidery, hand embellishment, and other artisan processes.

By placing an order, you acknowledge and agree that:

  • all SARAZARA garments are handcrafted rather than mass-produced;
  • each garment is individually produced and may therefore differ slightly from photographs, previous orders, samples, or other garments of the same design;
  • minor differences in embroidery placement, embellishment placement, stitching, beadwork, sequins, crystals, colour, texture, pattern alignment, fabric characteristics, finishing, or other handcrafted details may naturally occur and shall not, by themselves, constitute a defect.

Product photographs, videos, marketing materials, campaign images, client photographs, social media content, and other visual materials are provided for illustrative purposes only.

While SARAZARA LTD makes reasonable efforts to present products as accurately as possible, the appearance of a garment may vary due to factors including, but not limited to:

  • photography;
  • studio or natural lighting;
  • image editing;
  • device displays;
  • monitor calibration;
  • screen settings;
  • browser settings;
  • colour profiles;
  • dye lots;
  • handcrafted production techniques; and
  • the natural characteristics of fabrics and embellishments.

Unless expressly stated otherwise, product measurements, dimensions, embroidery layouts, embellishment layouts, styling, accessories, colours, textures, and other specifications are approximate and may vary within reasonable manufacturing tolerances.

Availability of products is subject to production capacity, fabric availability, embellishment availability, operational requirements, and other commercial considerations.

SARAZARA LTD reserves the right, at any time and without prior notice, to:

  • discontinue any product;
  • withdraw any collection;
  • modify product availability;
  • correct typographical, pricing, photographic, or descriptive errors;
  • update product descriptions;
  • improve product specifications;
  • substitute packaging where reasonably necessary; or
  • decline or cancel an order in accordance with these Terms of Service or any applicable policy.

Nothing in this section limits or replaces any rights, obligations, remedies, reporting requirements, inspection procedures, return conditions, or other provisions contained in the applicable Cancellation, Return, Exchange & Refund Policy, which shall govern any claim relating to the condition of a garment following delivery.

Nothing contained in this section is intended to exclude, restrict, or limit any mandatory statutory rights or consumer protections that cannot lawfully be excluded.

6. Orders & Order Acceptance

Submission of an order through the SARAZARA LTD website constitutes an offer by the customer to purchase the selected products in accordance with these Terms of Service and all applicable policies.

The placement of an order does not, by itself, constitute acceptance of that order by SARAZARA LTD.

An order shall only be considered accepted once SARAZARA LTD has reviewed the order, accepted payment or payment arrangements where applicable, and commenced processing, production, or other fulfilment activities.

Order confirmation emails, payment acknowledgements, automated notifications, or similar communications are issued for administrative purposes only and do not, by themselves, constitute acceptance of an order.

SARAZARA LTD reserves the right, at its sole discretion and at any time prior to dispatch, to refuse, decline, suspend, or cancel any order, in whole or in part, including but not limited to circumstances involving:

  • pricing, currency conversion, or technical errors;
  • website, software, or payment system errors;
  • stock, fabric, embellishment, or material unavailability;
  • production limitations or operational constraints;
  • suspected fraud, unauthorised transactions, or suspicious activity;
  • incomplete, inaccurate, conflicting, or unverifiable customer information;
  • inability to process payment or verify payment;
  • legal or regulatory requirements;
  • force majeure events;
  • abuse of SARAZARA LTD staff or services; or
  • any other circumstance where SARAZARA LTD reasonably considers cancellation or refusal to be necessary.

Where SARAZARA LTD cancels an order before dispatch and payment has already been successfully received, any refund due shall be processed in accordance with the applicable Payments Policy.

Customers are responsible for ensuring that all information submitted at the time of ordering, including but not limited to billing information, shipping information, contact details, sizing information, measurements, customisation requests, and any other instructions, is complete, accurate, and up to date.

Customers may request permitted modifications to an order only in accordance with the applicable Cancellation, Return, Exchange & Refund Policy and Production & Shipping Policy.

Any permitted modification remains subject to the applicable time limits, verification procedures, operational feasibility, additional charges (where applicable), and the approval of SARAZARA LTD.

Requests to modify an order shall not constitute grounds for cancellation, refund, dispute, chargeback, payment reversal, or any guarantee that the original Production Time will remain unchanged.

Where an approved modification reasonably requires additional Production Time, administrative processing, courier rebooking, or other operational adjustments, SARAZARA LTD reserves the right to revise the applicable Production Time accordingly.

Nothing in this section limits any mandatory statutory rights or consumer protections that cannot lawfully be excluded.

7. Pricing, Currency & Payments

Product prices, shipping charges, and estimated order totals displayed while browsing the website may be shown in a selected or converted currency for convenience only. Such amounts are estimates only and do not constitute the final amount payable.

The final amount payable, selected payment currency, available payment methods, and any applicable exchange rate shall be presented immediately before payment authorisation or order confirmation, as applicable to the selected checkout method.

Payments made through either the "CHECKOUT (INTERNATIONAL)" or "CHECKOUT (PAKISTAN & BANK DEPOSIT)" options (excluding direct bank deposits) are processed by authorised third-party payment providers.

For customers using the "CHECKOUT (INTERNATIONAL)" option, customers may, where supported, be offered the option to complete payment in their local currency. Where a local currency payment option is not selected or is unavailable, payment shall be processed in GBP (British Pounds).

For customers using the "CHECKOUT (PAKISTAN & BANK DEPOSIT)" option, payments are processed in PKR (Pakistani Rupees).

The final amount payable, selected payment currency, payment method, and any applicable exchange rate presented immediately before payment authorisation or order confirmation, as applicable to the selected checkout method shall be deemed accepted by the customer once payment has been successfully completed.

Customers are solely responsible for reviewing the final amount payable, selected payment currency, payment method, and any applicable exchange rate before authorising payment or confirming their order, as applicable to the selected checkout method.

Any difference between estimated amounts displayed while browsing the website and the final amount payable may arise due to factors including, but not limited to:

  • live exchange rates;
  • the selected payment currency;
  • the selected payment method;
  • shipping charges;
  • applicable taxes;
  • duties or import-related charges (where applicable); or
  • fees imposed by banks, card issuers, payment providers, financial institutions, or other third parties.

Where payment is made by direct bank transfer, production shall not commence until cleared funds have been received and successfully verified by SARAZARA LTD.

SARAZARA LTD shall not be responsible for delays arising from pending, failed, rejected, recalled, reversed, or incorrectly submitted payment transactions, bank transfers, or other payment processing issues beyond its reasonable control.

All payments remain subject to the applicable Payments Policy, which governs payment methods, payment currencies, payment processing, exchange rates, payment providers, bank deposits, duties, taxes, refunds, and all other payment-related matters.

Nothing contained in this section limits or excludes any mandatory statutory rights that cannot lawfully be excluded.

8. Production, Dispatch & Delivery

All SARAZARA garments are individually handcrafted and produced on a made-to-order basis. Production commences only after an order has been accepted in accordance with these Terms of Service and, where applicable, payment has been successfully received and verified.

Customers acknowledge and agree that Production, Dispatch, Shipping, and Delivery are separate stages of the fulfilment process.

For the avoidance of doubt:

  • Production refers to the manufacture, preparation, embellishment, inspection, finishing, quality control, packaging, and other processes required to prepare an order for dispatch.
  • Dispatch occurs when an order has completed production and has been transferred to the relevant courier or logistics provider for transportation.
  • Shipping refers to the transportation of an order following dispatch.
  • Delivery occurs when the shipment has been delivered to the delivery address provided by the customer or is otherwise deemed delivered in accordance with the applicable courier's delivery records.

Production Time published by SARAZARA LTD refers solely to the estimated maximum time required to complete production and prepare an order before dispatch. Production Time does not include dispatch, shipping, or delivery time.

Estimated Production Time, dispatch, shipping, and delivery timeframes are provided for planning purposes only and do not constitute guaranteed delivery dates or contractual delivery deadlines.

Customers acknowledge that dispatch and delivery may be affected by factors beyond SARAZARA LTD's reasonable control, including but not limited to:

  • production requirements;
  • operational requirements;
  • courier capacity;
  • transportation disruptions;
  • customs processing;
  • security inspections;
  • weather conditions;
  • governmental actions;
  • force majeure events; or
  • any other circumstance beyond SARAZARA LTD's reasonable control.

Once an order has been dispatched and tracking information has been provided, responsibility for the physical transportation and delivery of the shipment rests with the relevant third-party courier or logistics provider.

Customers are responsible for:

  • providing complete and accurate delivery information;
  • responding promptly to courier communications where required;
  • cooperating with customs authorities and courier representatives where reasonably necessary;
  • paying any applicable customs duties, import taxes, carrier handling charges, or similar charges imposed by the destination country; and
  • accepting delivery within the courier's required timeframes.

Where a customer requests an approved modification to an order after placement, including but not limited to a change of shipping address or billing address, SARAZARA LTD reserves the right to revise the applicable Production Time where reasonably necessary to accommodate the requested modification.

Any revised production, dispatch, shipping, or delivery timeline resulting from an approved modification shall be determined by SARAZARA LTD in accordance with the applicable Production & Shipping Policy.

Nothing contained in this section limits or replaces the Production & Shipping Policy, which governs Production Time, dispatch, shipping, courier services, delivery, customs matters, address changes, shipping charges, returned shipments, and all other shipping-related matters.

Nothing in this section is intended to exclude, restrict, or limit any mandatory statutory rights or consumer protections that cannot lawfully be excluded.

9. Cancellations, Returns, Exchanges & Refunds

All cancellations, returns, exchanges, store credit, refunds, reimbursements, goodwill gestures, and other remedies offered by SARAZARA LTD are governed exclusively by the applicable Cancellation, Return, Exchange & Refund Policy, which forms an integral part of these Terms of Service.

By placing an order, customers acknowledge and agree that they have read, understood, and accepted the applicable Cancellation, Return, Exchange & Refund Policy prior to completing their purchase.

Customers further acknowledge that:

  • all cancellation requests are subject to the applicable time limits and conditions specified in the Cancellation, Return, Exchange & Refund Policy;
  • returns, exchanges, store credit, refunds, reimbursements, and other remedies are available only in the circumstances expressly set out in the applicable policy;
  • approved returns remain subject to the applicable reporting requirements, inspection procedures, return conditions, evidence requirements, return instructions, and all other conditions contained in the applicable policy;
  • failure to comply with the applicable policy may result in SARAZARA LTD declining or rejecting the relevant request, to the extent permitted by applicable law.

Where a customer reports an issue relating to a garment, SARAZARA LTD reserves the right to investigate the matter and determine an appropriate resolution in accordance with the applicable policy.

Any remedy offered by SARAZARA LTD, including but not limited to repair, replacement, reimbursement, professional cleaning allowance, alteration allowance, store credit, partial refund, goodwill gesture, or any other resolution, shall remain subject to the conditions contained in the applicable Cancellation, Return, Exchange & Refund Policy.

Where a customer accepts, utilises, or otherwise benefits from a remedy offered by SARAZARA LTD, such acceptance shall constitute full and final settlement of the reported issue to the extent provided under the applicable Cancellation, Return, Exchange & Refund Policy.

Nothing contained in this section creates any additional right to cancellation, return, exchange, refund, reimbursement, store credit, or other remedy beyond those expressly provided by the applicable policy or otherwise required under applicable law.

Nothing contained in this section excludes, restricts, or limits any mandatory statutory rights or consumer protections that cannot lawfully be excluded.

10. Customer Responsibilities

By accessing or using this website, placing an order, or otherwise engaging with SARAZARA LTD, you agree to fulfil the following responsibilities.

You are responsible for ensuring that all information provided to SARAZARA LTD is accurate, complete, current, and not misleading.

Without limitation, you agree to provide accurate:

  • billing information;
  • shipping information;
  • contact details;
  • recipient details;
  • sizing information;
  • measurements;
  • customisation requests;
  • special instructions;
  • payment information; and
  • any other information reasonably required to process, manufacture, dispatch, deliver, or otherwise fulfil your order.

You are solely responsible for reviewing all applicable policies before placing an order and for ensuring that your order, selected size, measurements, customisation requests, delivery information, payment method, and other selections accurately reflect your requirements.

Where you request customised sizing, made-to-measure production, alterations, or other permitted modifications, you are solely responsible for ensuring that all measurements, specifications, and instructions supplied to SARAZARA LTD are complete, accurate, and unambiguous.

You agree to promptly respond to any reasonable request made by SARAZARA LTD where additional information, clarification, verification, measurements, payment confirmation, identity verification, or other information is reasonably required to process your order.

Once an order has been dispatched, you agree to cooperate with the relevant courier and, where applicable, customs authorities by:

  • responding to delivery communications;
  • providing information reasonably requested for delivery or customs clearance;
  • paying any applicable customs duties, taxes, import charges, carrier handling fees, or similar charges;
  • accepting delivery within the courier's required timeframes; and
  • taking reasonable steps to facilitate successful delivery.

Where you report an issue relating to a garment, you agree to comply with the reporting requirements, evidence requirements, inspection procedures, return instructions, evidence preservation requirements, and any other reasonable requirements contained in the applicable Cancellation, Return, Exchange & Refund Policy.

You agree not to:

  • provide false, misleading, fraudulent, or incomplete information;
  • misuse, manipulate, or interfere with the website or any of its functionality;
  • submit fraudulent payment information;
  • misuse the cancellation, return, exchange, refund, reimbursement, or chargeback process;
  • make false, exaggerated, misleading, or unsubstantiated claims regarding an order or garment;
  • knowingly damage, alter, clean, repair, modify, or otherwise interfere with evidence relating to a reported issue before SARAZARA LTD has had a reasonable opportunity to investigate the matter;
  • abuse, harass, threaten, or behave in an inappropriate manner towards SARAZARA LTD or its employees, representatives, contractors, or service providers; or
  • use the website or services for any unlawful purpose or in any manner that violates applicable law.

Failure to comply with these Terms of Service or any applicable policy may result, to the extent permitted by applicable law, in SARAZARA LTD refusing service, declining or cancelling an order, declining a request made under an applicable policy, restricting access to the website, or taking any other reasonable action necessary to protect its legitimate business interests.

Nothing contained in this section excludes, restricts, or limits any mandatory statutory rights or consumer protections that cannot lawfully be excluded.

11. Intellectual Property

Unless otherwise stated, all intellectual property rights in and relating to the SARAZARA LTD website, products, services, branding, and content are owned by or licensed to SARAZARA LTD and are protected by applicable copyright, trademark, design, database, and other intellectual property laws.

Without limitation, this includes:

  • garment designs;
  • embroidery designs;
  • embellishment designs;
  • artwork;
  • illustrations;
  • product concepts;
  • product names;
  • collection names;
  • logos;
  • trade marks;
  • trade dress;
  • photographs;
  • videos;
  • graphics;
  • website design;
  • website layout;
  • source code (where owned by SARAZARA LTD);
  • text;
  • product descriptions;
  • size guides;
  • marketing materials;
  • advertising materials;
  • social media content; and
  • all other content made available by SARAZARA LTD.

Nothing contained on this website shall be interpreted as granting any licence, ownership right, permission, or other right to use any intellectual property belonging to SARAZARA LTD except where expressly authorised in writing.

Customers and website users must not, without the prior written consent of SARAZARA LTD:

  • copy;
  • reproduce;
  • republish;
  • modify;
  • adapt;
  • translate;
  • distribute;
  • display;
  • transmit;
  • sell;
  • licence;
  • exploit;
  • scrape;
  • extract;
  • reverse engineer (where applicable); or
  • otherwise use

any intellectual property, website content, product photography, videos, branding, garment designs, embroidery designs, product descriptions, marketing materials, or other content belonging to SARAZARA LTD for any commercial purpose.

The purchase of a garment transfers ownership of the physical garment only.

No purchase transfers any copyright, trade mark, design right, intellectual property right, licence, or other proprietary right relating to the garment, its design, associated photographs, branding, marketing materials, or any other intellectual property owned by SARAZARA LTD.

Nothing in this section restricts a customer's right to use or share photographs of a garment that they lawfully own for genuine personal, non-commercial purposes, provided such use does not infringe the intellectual property rights of SARAZARA LTD or falsely imply any affiliation, endorsement, or sponsorship.

Where a customer voluntarily submits photographs, videos, testimonials, reviews, or other content to SARAZARA LTD, including through email, WhatsApp, Instagram, Facebook, TikTok, or any other communication channel, the customer grants SARAZARA LTD a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, adapt, and share such content for marketing, promotional, editorial, or other legitimate business purposes, unless otherwise agreed in writing.

Where reasonably requested by SARAZARA LTD, appropriate credit may be provided to the customer; however, SARAZARA LTD shall have no obligation to identify the customer unless otherwise agreed.

SARAZARA LTD reserves the right to require the removal of any unauthorised use of its intellectual property and to pursue any remedies available under applicable law.

Nothing contained in this section limits any rights or remedies available to SARAZARA LTD under applicable intellectual property laws.

Nothing contained in this section excludes, restricts, or limits any mandatory statutory rights that cannot lawfully be excluded.

12. Website Use & Prohibited Conduct

Customers and website users agree to use the SARAZARA LTD website, products, and services lawfully, responsibly, and in accordance with these Terms of Service and all applicable policies.

You agree not to use the website, products, or services for any unlawful, fraudulent, deceptive, abusive, or unauthorised purpose.

Without limitation, you must not:

  • submit false, misleading, inaccurate, incomplete, or fraudulent information;
  • impersonate another individual or legal entity;
  • use stolen, unauthorised, or fraudulently obtained payment methods;
  • attempt to place orders using false identities or fictitious information;
  • misuse, abuse, manipulate, or interfere with the ordering process, payment process, return process, refund process, exchange process, or any other process operated by SARAZARA LTD;
  • make fraudulent, exaggerated, misleading, or unsubstantiated claims regarding an order, garment, payment, delivery, or any other matter;
  • initiate or threaten chargebacks, payment reversals, disputes, or similar proceedings without first providing SARAZARA LTD with a reasonable opportunity to investigate and resolve the matter, except where otherwise required by applicable law;
  • intentionally damage, alter, clean, repair, modify, conceal, destroy, or otherwise interfere with evidence relating to a reported issue before SARAZARA LTD has had a reasonable opportunity to investigate;
  • interfere with the operation, security, integrity, or functionality of the website;
  • introduce viruses, malware, malicious code, bots, scripts, automated tools, or other harmful technology;
  • scrape, harvest, extract, copy, monitor, or systematically collect content or data from the website without prior written consent;
  • attempt to gain unauthorised access to any account, server, database, software, or system associated with SARAZARA LTD;
  • use the website in any manner that could disable, overload, damage, impair, or interfere with its operation;
  • reproduce, copy, distribute, or commercially exploit website content except as expressly permitted by these Terms of Service; or
  • otherwise use the website or services in any manner that violates applicable law or infringes the rights of SARAZARA LTD or any third party.

SARAZARA LTD reserves the right, to the extent permitted by applicable law, to investigate suspected breaches of these Terms of Service and to take any action reasonably necessary to protect its business, customers, employees, contractors, service providers, intellectual property, systems, and legitimate commercial interests.

Such action may include, without limitation:

  • refusing or cancelling an order;
  • refusing future orders;
  • restricting or terminating access to the website or customer account;
  • declining requests made under any applicable policy where permitted by those policies;
  • reporting suspected unlawful activity to the appropriate authorities;
  • providing relevant information to payment providers, financial institutions, courier companies, insurers, fraud prevention organisations, legal advisers, or competent authorities where reasonably necessary; and
  • pursuing any other remedy available under applicable law.

Nothing contained in this section limits any rights or remedies available to SARAZARA LTD under these Terms of Service, any applicable policy, or applicable law.

Nothing in this section excludes, restricts, or limits any mandatory statutory rights or consumer protections that cannot lawfully be excluded.

13. Chargebacks, Payment Disputes & Fraud Prevention

SARAZARA LTD is committed to resolving genuine customer concerns fairly, promptly, and in accordance with these Terms of Service and all applicable policies.

Before initiating a chargeback, payment reversal, bank dispute, card dispute, or similar claim with a payment provider, financial institution, or card issuer, customers agree to first contact SARAZARA LTD and provide a reasonable opportunity to investigate and resolve the matter.

Customers acknowledge that many concerns, including but not limited to Production Time, production updates, dispatch notifications, courier matters, payment enquiries, sizing concerns, product questions, or other order-related issues, may often be resolved without the need for formal payment disputes.

Nothing contained in this section prevents a customer from exercising any statutory right to initiate a legitimate chargeback, dispute, payment reversal, or other legal remedy where such right exists under applicable law.

However, where a customer initiates a chargeback, payment reversal, bank dispute, card dispute, or similar proceeding:

  • contrary to these Terms of Service or any applicable policy;
  • after accepting or benefiting from a remedy offered by SARAZARA LTD;
  • by providing false, misleading, incomplete, or inaccurate information;
  • without first providing SARAZARA LTD with a reasonable opportunity to investigate and resolve the matter, where such opportunity is reasonably available; or
  • in circumstances where the customer has otherwise acted fraudulently or in bad faith,

SARAZARA LTD reserves the right, to the extent permitted by applicable law, to:

  • contest the dispute using all relevant evidence reasonably available;
  • rely upon archived versions of its Terms of Service and incorporated policies that were in effect on the date the order was placed;
  • provide payment providers, financial institutions, card issuers, dispute resolution bodies, legal advisers, insurers, or competent authorities with relevant information relating to the transaction;
  • rely upon website records, checkout acknowledgements, payment records, correspondence, courier records, tracking information, photographs, videos, production records, quality control records, inspection records, order history, policy acknowledgements, and any other relevant evidence;
  • recover any losses, costs, fees, administrative expenses, legal expenses (where recoverable), or other amounts reasonably incurred as a result of the customer's breach of these Terms of Service or applicable law;
  • decline future orders or refuse future services; and
  • take any other action reasonably necessary to protect the legitimate interests of SARAZARA LTD.

Nothing contained in this section shall prevent SARAZARA LTD from offering, at its sole discretion, a goodwill resolution or negotiated settlement where it considers such a resolution appropriate.

Nothing in this section excludes, restricts, or limits any mandatory statutory rights or consumer protections that cannot lawfully be excluded.

14. Limitation Of Liability

To the fullest extent permitted by applicable law, SARAZARA LTD shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or similar damages arising out of or in connection with:

  • the use of, or inability to use, this website;
  • the purchase, manufacture, dispatch, shipment, delivery, or use of any garment or other product;
  • delays in production, dispatch, shipping, customs clearance, or delivery;
  • acts or omissions of third-party payment providers, courier companies, customs authorities, logistics providers, financial institutions, or other third parties;
  • exchange rate fluctuations, currency conversion differences, bank charges, payment provider fees, foreign transaction fees, duties, taxes, carrier handling charges, or similar third-party costs;
  • interruptions, outages, technical failures, software errors, internet disruptions, cyber incidents, or other events affecting the website or related services;
  • force majeure events; or
  • any circumstance beyond the reasonable control of SARAZARA LTD.

To the fullest extent permitted by applicable law, SARAZARA LTD shall not be liable for any loss of profits, loss of revenue, loss of business opportunity, loss of goodwill, loss of anticipated savings, loss of data, loss of use, business interruption, reputational damage, emotional distress, inconvenience, disappointment, or any other indirect or consequential loss arising from or relating to the use of this website or any purchase made through it.

Where a remedy is expressly provided under an applicable policy, that remedy shall, to the fullest extent permitted by applicable law, constitute the customer's sole and exclusive remedy in respect of the relevant issue.

Nothing contained in these Terms of Service shall be interpreted as creating any guarantee that:

  • a garment will be suitable for a customer's particular purpose unless expressly confirmed by SARAZARA LTD in writing before the order is placed;
  • a garment will arrive by any particular event date, occasion date, travel date, or required wear date;
  • a courier will deliver within any estimated delivery timeframe;
  • a third-party payment provider will process a payment without interruption;
  • exchange rates or currency conversion amounts will remain unchanged; or
  • the website will operate continuously, uninterrupted, securely, or free from errors.

To the fullest extent permitted by applicable law, customers acknowledge that they are responsible for allowing sufficient time for production, dispatch, shipping, customs processing, alterations, repairs, professional cleaning (where applicable), and any other post-delivery adjustments that may reasonably be required before any intended occasion, event, or travel date.

Nothing contained in these Terms of Service excludes or limits any liability that cannot lawfully be excluded or limited under applicable law, including any mandatory statutory consumer rights.

15. Third-Party Services

Certain products, services, features, and functions made available through the SARAZARA LTD website are provided, operated, or supported by independent third-party service providers.

Such third-party services may include, without limitation:

  • payment processors;
  • banks;
  • card issuers;
  • digital wallet providers;
  • currency conversion providers;
  • courier companies;
  • freight and logistics providers;
  • customs authorities;
  • postal operators;
  • hosting providers;
  • website infrastructure providers;
  • cloud service providers;
  • fraud prevention services;
  • communication platforms;
  • analytics providers;
  • marketing platforms; and
  • other technology or service providers reasonably required for the operation of the business.

These third-party providers operate independently of SARAZARA LTD and may maintain their own terms of service, privacy policies, operational procedures, delivery standards, security practices, dispute procedures, and legal obligations.

By using this website or placing an order, you acknowledge and agree that your use of any third-party service may also be subject to the applicable terms, conditions, and policies of the relevant third-party provider.

While SARAZARA LTD exercises reasonable care in selecting reputable service providers, SARAZARA LTD does not own, operate, or control such third-party services and, to the fullest extent permitted by applicable law, shall not be responsible for:

  • interruptions to third-party services;
  • payment processing delays or failures;
  • currency conversion performed by third-party providers;
  • exchange rate fluctuations;
  • banking delays;
  • courier delays;
  • customs processing;
  • failed delivery attempts;
  • import procedures;
  • governmental actions;
  • outages affecting third-party systems; or
  • any act, omission, delay, error, or failure attributable to an independent third-party provider.

Nothing contained in this section shall be interpreted as limiting any responsibility that SARAZARA LTD cannot lawfully exclude under applicable consumer protection laws.

Where a third-party provider requires information reasonably necessary to process a payment, manufacture, dispatch, transport, deliver, insure, or otherwise fulfil an order, customers acknowledge that SARAZARA LTD may share the information reasonably required for that purpose in accordance with the applicable Privacy Policy and any applicable law.

The inclusion of any third-party service, platform, payment method, courier, or other provider on the SARAZARA LTD website does not constitute an endorsement, guarantee, warranty, or representation regarding the performance, availability, security, or reliability of that third-party provider.

Nothing contained in this section excludes, restricts, or limits any mandatory statutory rights or consumer protections that cannot lawfully be excluded.

16. Privacy & Personal Information

SARAZARA LTD respects your privacy and is committed to processing personal information responsibly and in accordance with applicable data protection laws.

Your collection, use, storage, disclosure, transfer, and other processing of personal information are governed by the applicable Privacy Policy, which forms an integral part of these Terms of Service.

By using this website or placing an order, you acknowledge that SARAZARA LTD may collect, use, process, store, disclose, and otherwise handle personal information for purposes including, but not limited to:

  • processing and fulfilling orders;
  • manufacturing products;
  • processing payments;
  • arranging dispatch and delivery;
  • communicating with customers;
  • providing customer support;
  • complying with legal or regulatory obligations;
  • preventing fraud;
  • protecting the security and integrity of the website;
  • enforcing these Terms of Service and applicable policies; and
  • operating and improving our business.

Where reasonably necessary to fulfil an order or comply with applicable law, SARAZARA LTD may disclose relevant personal information to independent third-party service providers, including but not limited to:

  • payment providers;
  • banks;
  • financial institutions;
  • courier companies;
  • logistics providers;
  • customs authorities;
  • fraud prevention services;
  • technology providers;
  • professional advisers; or
  • competent governmental or regulatory authorities.

SARAZARA LTD will only disclose personal information to the extent reasonably necessary for the relevant purpose or where otherwise required or permitted by applicable law.

Customers are responsible for ensuring that all personal information provided to SARAZARA LTD is accurate, complete, and up to date.

Where a customer provides personal information relating to another individual, including but not limited to a recipient, purchaser, billing contact, or delivery contact, the customer represents and warrants that they are authorised to provide such information and, where required by applicable law, have obtained any necessary consent.

Nothing contained in these Terms of Service limits or replaces the applicable Privacy Policy, which shall govern all matters relating to privacy, cookies, personal information, and data protection.

Nothing contained in this section excludes, restricts, or limits any mandatory rights relating to privacy or data protection that cannot lawfully be excluded.

17. Force Majeure

SARAZARA LTD shall not be responsible for any delay, interruption, suspension, failure to perform, or inability to fulfil any obligation under these Terms of Service or any applicable policy where such delay or failure results, directly or indirectly, from a Force Majeure Event or any other circumstance beyond the reasonable control of SARAZARA LTD.

For the purposes of these Terms of Service, a Force Majeure Event includes, without limitation:

  • natural disasters;
  • floods;
  • earthquakes;
  • fires;
  • storms;
  • epidemics;
  • pandemics;
  • public health emergencies;
  • war;
  • armed conflict;
  • terrorism;
  • civil unrest;
  • riots;
  • strikes;
  • labour disputes;
  • industrial action;
  • transportation disruptions;
  • fuel shortages;
  • interruptions to utilities or telecommunications;
  • internet outages;
  • cyberattacks;
  • acts or omissions of governmental authorities;
  • changes in law or regulation;
  • customs delays;
  • import or export restrictions;
  • supplier failures;
  • shortages of materials, fabrics, embellishments, or other components;
  • interruptions affecting payment providers, financial institutions, courier companies, logistics providers, or other third-party service providers; or
  • any other event beyond the reasonable control of SARAZARA LTD.

Where reasonably practicable, SARAZARA LTD shall use reasonable efforts to minimise the impact of any Force Majeure Event and to resume normal operations as soon as reasonably possible.

Customers acknowledge that Force Majeure Events may affect, without limitation:

  • Production Time;
  • shipping;
  • customs processing;
  • delivery;
  • communications;
  • payment processing;
  • website availability; and
  • customer support response times.

A Force Majeure Event shall not, by itself, constitute valid grounds for cancellation, refund, dispute, chargeback, payment reversal, or any claim against SARAZARA LTD where performance is delayed or affected solely because of that event, except where otherwise required under applicable law.

Nothing contained in this section excludes, restricts, or limits any mandatory statutory rights or consumer protections that cannot lawfully be excluded.

18. Severability

If any provision of these Terms of Service, any incorporated policy, or any part thereof is determined by a court or other competent authority to be invalid, unlawful, unenforceable, or otherwise ineffective under applicable law, that provision shall be severed only to the extent necessary.

The remaining provisions of these Terms of Service and all incorporated policies shall continue in full force and effect and shall not be affected by the invalidity, unenforceability, or ineffectiveness of the severed provision.

Where reasonably possible, any invalid or unenforceable provision shall be interpreted, modified, or replaced in a manner that most closely reflects the original commercial intent of that provision while complying with applicable law.

Nothing contained in this section excludes, restricts, or limits any mandatory statutory rights or consumer protections that cannot lawfully be excluded.

19. No Waiver

Failure or delay by SARAZARA LTD to exercise, enforce, or rely upon any right, remedy, discretion, power, or provision contained in these Terms of Service or any applicable policy shall not constitute a waiver of that right or any other right.

Any waiver granted by SARAZARA LTD shall be effective only if expressly made in writing by an authorised representative of SARAZARA LTD.

A waiver relating to one matter shall not constitute a continuing waiver or a waiver of any subsequent breach, default, or unrelated matter.

Nothing contained in this section limits any rights or remedies available to SARAZARA LTD under applicable law.

20. Assignment

Customers may not assign, transfer, delegate, or otherwise dispose of any rights or obligations arising under these Terms of Service without the prior written consent of SARAZARA LTD.

SARAZARA LTD may assign, transfer, subcontract, delegate, or otherwise deal with its rights or obligations under these Terms of Service where reasonably necessary for the operation, restructuring, sale, succession, financing, administration, or continued operation of its business, provided that such assignment does not adversely affect any mandatory statutory rights of the customer.

These Terms of Service shall be binding upon and shall benefit the respective successors, permitted assigns, legal representatives, and lawful transferees of the parties.

21. Governing Law & Jurisdiction

These Terms of Service and all incorporated policies shall be governed by and construed in accordance with the laws applicable to the relevant transaction, subject always to any mandatory statutory consumer rights or legal protections that cannot lawfully be excluded.

Nothing contained in these Terms of Service shall exclude, restrict, or limit any mandatory statutory consumer rights or legal protections that apply in the customer's jurisdiction and cannot lawfully be excluded.

Subject to any mandatory legal rights to the contrary, the courts or other competent tribunals having jurisdiction over the relevant transaction and the applicable contracting entity shall have non-exclusive jurisdiction to hear any dispute arising out of or relating to these Terms of Service, the use of this website, or any purchase made from SARAZARA.

Before commencing formal legal proceedings, both parties are encouraged to make reasonable efforts to resolve any dispute through good-faith communication.

Nothing contained in this section excludes, restricts, or limits any mandatory statutory rights or consumer protections that cannot lawfully be excluded.

22. Modifications To These Terms of Service

SARAZARA LTD reserves the right to amend, update, replace, or modify these Terms of Service and any incorporated policy at any time where reasonably necessary to reflect changes in:

  • applicable law;
  • regulatory requirements;
  • business operations;
  • products or services;
  • payment methods;
  • shipping arrangements;
  • website functionality;
  • security requirements; or
  • any other legitimate business reason.

The version of these Terms of Service applicable to an order shall generally be the version in effect on the date the order was placed, unless a subsequent amendment is required by applicable law or is expressly stated to apply retrospectively.

Updated versions shall be published on the SARAZARA LTD website together with their version number, effective date, and, where applicable, made available through the SARAZARA Policy Archive.

Continued use of the website after updated Terms of Service become effective constitutes acceptance of those updated Terms in relation to future use of the website.

23. Entire Agreement

These Terms of Service, together with all policies incorporated by reference, constitute the entire agreement between the customer and SARAZARA LTD concerning the use of this website, the purchase of products, and the provision of related services.

These Terms of Service supersede all previous versions of the Terms of Service to the extent they relate to future use of the website and future orders placed after the applicable effective date.

The version of these Terms of Service applicable to a particular order shall generally be the version in effect on the date that order was placed, subject always to any mandatory statutory rights or legal requirements that cannot lawfully be excluded or modified.

By accessing or using this website, or by placing an order with SARAZARA LTD, you confirm that you have read, understood, and agree to be bound by these Terms of Service and all incorporated policies applicable to your order.

Document Information

POLICY: Terms of Service

VERSION: 2.0

EFFECTIVE DATE: 7 August 2026

SUPERSEDES: Version 1.0

Version Notes: From Version 2.0 onwards, references to the Shipping & Dispatch Policy have been updated to the Production & Shipping Policy. In addition, the customer-facing terms "Dispatch Time" and "Dispatch Timeline" have been replaced with "Production Time" and "Production Timeline" to improve clarity and better distinguish Production, Dispatch, Shipping, and Delivery. These changes do not alter the substantive operation of this policy or any customer rights or obligations.

Previous versions of this policy are available in the SARAZARA POLICY ARCHIVE.

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